.postal-journey,.postal-admin,.portal-support-search,.fasti-queue-tools{--care-bg:#121a22;--care-inset:#0d131a;--care-line:#2d3945;--care-text:#edf1f5;--care-muted:#a7b4c3;--care-accent:#ff9d51;--care-success:#79dfb8;color:var(--care-text)}
[data-portal-theme="light"] :is(.postal-journey,.postal-admin,.portal-support-search,.fasti-queue-tools){--care-bg:#fff;--care-inset:#f5f7fa;--care-line:#d9e0e8;--care-text:#15222f;--care-muted:#526477;--care-accent:#a9470a;--care-success:#167653}
.postal-journey{width:100%;max-width:860px;margin-inline:auto;border:1px solid var(--care-line);border-radius:20px;background:var(--care-bg);box-shadow:0 18px 48px #00000012;overflow:hidden}
.postal-journey__header{padding:36px 40px 28px;border-top:3px solid var(--care-accent)}
.postal-journey__seal{width:48px;height:48px;border:1px solid var(--care-line);border-radius:12px;display:grid;place-items:center;margin-bottom:24px;color:var(--care-accent);background:var(--care-inset)}
.postal-journey__seal svg{width:27px;height:27px}.postal-journey__eyebrow{font-size:12px;font-weight:650;color:var(--care-accent);margin:0 0 10px;letter-spacing:.03em}
.postal-journey__header h2{font-size:clamp(27px,3.5vw,40px);line-height:1.16;letter-spacing:-.035em;font-weight:750;margin:0;color:var(--care-text);text-wrap:balance}
.postal-journey__header>p:last-child{max-width:60ch;font-size:14px;line-height:1.7;color:var(--care-muted);margin:16px 0 0}
.postal-journey__steps{list-style:none;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));margin:0;padding:18px 40px;gap:16px;background:var(--care-inset);border-block:1px solid var(--care-line)}
.postal-journey__steps li{display:flex;align-items:center;gap:10px;color:var(--care-muted);font-size:12px;font-weight:600;line-height:1.45}.postal-journey__steps li>span{display:grid;place-items:center;flex:0 0 28px;height:28px;border:1px solid var(--care-line);border-radius:50%;font-variant-numeric:tabular-nums}
.postal-journey__steps .is-current{color:var(--care-text)}.postal-journey__steps .is-current>span{border-color:var(--care-accent);color:var(--care-accent)}.postal-journey__steps .is-complete>span{color:var(--care-success);border-color:var(--care-success)}
.postal-journey__body{padding:28px 40px 32px}.postal-journey__facts{display:grid;grid-template-columns:.85fr 1.35fr 1fr;gap:16px;margin:0 0 28px;padding-bottom:24px;border-bottom:1px solid var(--care-line)}
.postal-journey__facts dt{font-size:11px;color:var(--care-muted);margin-bottom:7px}.postal-journey__facts dd{font-size:13px;font-weight:600;margin:0;font-variant-numeric:tabular-nums;overflow-wrap:anywhere}
.postal-journey__form{max-width:520px;margin:0 auto}.postal-journey__form>label{display:block;font-size:15px;font-weight:650}.postal-journey__form>p:first-of-type{color:var(--care-muted);font-size:12px;line-height:1.6;margin:8px 0 18px}
.postal-journey .postal-journey__input{width:100%;min-height:78px;border:1px solid var(--care-line);border-radius:12px;background:var(--care-inset);color:var(--care-text);font:600 clamp(27px,4vw,34px)/1.3 ui-monospace,SFMono-Regular,Consolas,monospace;letter-spacing:.2em;text-align:center;box-sizing:border-box}
.postal-journey__input:focus-visible{outline:3px solid color-mix(in srgb,var(--care-accent) 30%,transparent);outline-offset:3px;border-color:var(--care-accent)}.postal-journey__input[aria-invalid="true"]{border-color:#e88585}
.postal-journey__form-foot{display:flex;justify-content:space-between;gap:12px;margin:12px 0 20px;font-size:11px;color:var(--care-muted);font-variant-numeric:tabular-nums}.postal-journey__form>.portal-button-primary{display:flex;justify-content:space-between;width:100%;min-height:48px}.postal-journey button:disabled{opacity:.65;cursor:wait}
.postal-journey__submit-state{font-size:12px;color:var(--care-muted);min-height:18px;margin:8px 0 0}.postal-journey__error{font-size:13px;color:#e88585;line-height:1.6}
.postal-journey__state{padding:20px 22px;background:var(--care-inset);border:1px solid var(--care-line);border-left:3px solid var(--care-accent);border-radius:10px;margin-bottom:20px}.postal-journey__state strong{font-size:17px}.postal-journey__state p{font-size:14px;line-height:1.7;color:var(--care-muted);margin:8px 0 0}.postal-journey__state.is-success{border-left-color:var(--care-success)}
.postal-journey__help{border-top:1px solid var(--care-line);margin-top:28px;padding-top:20px}.postal-journey__help summary{font-size:13px;font-weight:600;cursor:pointer;padding:5px 0}.postal-journey__help p{color:var(--care-muted);font-size:12px;line-height:1.7}.postal-journey__help a{color:var(--care-accent);font-size:13px;text-decoration:underline;text-underline-offset:3px}
.postal-admin__metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:1px;background:var(--care-line);border:1px solid var(--care-line);border-radius:14px;overflow:hidden;margin-bottom:24px}.postal-admin__metrics a{padding:20px 24px;background:var(--care-bg);text-decoration:none;color:var(--care-text);display:flex;flex-direction:column;gap:7px}.postal-admin__metrics strong{font-size:30px;line-height:1.15;font-weight:650;letter-spacing:-.04em;font-variant-numeric:tabular-nums}.postal-admin__metrics span{font-size:12px;font-weight:600}.postal-admin__metrics small{font-size:11px;color:var(--care-muted)}.postal-admin__metrics a:hover{background:var(--care-inset)}
.postal-admin__issue{display:grid;grid-template-columns:minmax(220px,1fr) minmax(300px,1.15fr);gap:32px;padding:24px;border:1px solid var(--care-line);border-radius:14px;margin-bottom:20px;background:var(--care-bg)}.postal-admin__issue h2{font-size:17px;margin:0 0 8px}.postal-admin__issue p{font-size:13px;color:var(--care-muted);line-height:1.6;margin:0}.postal-admin__issue form{display:flex;flex-direction:column;gap:12px;justify-content:center}.postal-admin__issue .portal-form-actions{margin:0}.postal-admin__filter{padding:20px 24px;border:1px solid var(--care-line);border-radius:14px;margin-bottom:20px;background:var(--care-bg)}.postal-admin__filter form{display:grid;grid-template-columns:1fr 1fr auto;gap:16px;align-items:end}.postal-admin__filter .portal-form-actions{margin:0}
.postal-admin__error{margin-bottom:20px;display:block!important}.postal-admin__error a{display:inline;text-decoration:underline;text-underline-offset:3px}.postal-admin .portal-table td{font-variant-numeric:tabular-nums}.postal-admin__pagination{margin-top:20px}.postal-admin__actions{display:flex;flex-wrap:wrap;gap:7px}
.postal-journey__steps li>span{width:28px;min-width:28px}
.portal-support-search{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:16px;padding:20px 24px;border:1px solid var(--care-line);border-radius:12px;background:var(--care-bg);margin:0 0 20px}.portal-support-search>label{display:flex;flex-direction:column;gap:5px;font-size:14px;font-weight:650}.portal-support-search>label>span{font-size:12px;color:var(--care-muted);font-weight:400}.portal-support-search>div{display:flex;flex-wrap:wrap;align-items:center;gap:10px;flex:1 1 320px;max-width:580px}.portal-support-search input{flex:1 1 180px;min-width:0}.portal-support-search a{font-size:12px;text-decoration:underline}
.fasti-queue-tools{padding:16px;border-bottom:1px solid var(--care-line);background:var(--care-inset);display:grid;gap:10px}.fasti-queue-tools label{font-size:12px;font-weight:600}.fasti-queue-tools input,.fasti-queue-tools select{width:100%;min-height:40px;border:1px solid var(--care-line);border-radius:8px;background:var(--care-bg);color:var(--care-text);font-size:12px;padding:9px 10px}.fasti-queue-tools p{margin:0;font-size:11px;color:var(--care-muted)}
.postal-admin :focus-visible,.postal-journey :is(a,button,summary):focus-visible,.fasti-queue-tools :focus-visible{outline:2px solid var(--care-accent);outline-offset:3px}.fasti-livechat-admin__item[aria-pressed="true"]{outline:1px solid #ff9d51;outline-offset:-2px}.fasti-livechat-admin__messages{overflow-anchor:none}
@media(max-width:1050px){.postal-admin__issue{grid-template-columns:1fr;gap:18px}.postal-admin__filter form{grid-template-columns:1fr 1fr}.postal-admin__filter .portal-form-actions{grid-column:1/-1}.postal-admin__metrics a{padding:18px}}
@media(max-width:640px){.postal-journey__header{padding:26px 22px 24px}.postal-journey__body{padding:24px 22px}.postal-journey__steps{padding:16px 22px;gap:8px}.postal-journey__steps li{flex-direction:column;align-items:flex-start;font-size:10px;gap:8px}.postal-journey__facts{grid-template-columns:1fr 1fr;gap:18px}.postal-journey__facts>div:last-child{grid-column:1/-1}.postal-journey__form-foot{font-size:10px;flex-wrap:wrap}.postal-admin__metrics{grid-template-columns:1fr 1fr}.postal-admin__filter form{grid-template-columns:1fr}.postal-admin__issue,.postal-admin__filter{padding:18px}.portal-support-search{padding:18px}.postal-journey__header h2{font-size:29px}}
@media(prefers-reduced-motion:reduce){.postal-journey *,.postal-admin *{scroll-behavior:auto!important;transition:none!important;animation:none!important}}